Return and Refund Policy
Thank you for shopping with DMG Contractor Services. We strive to provide you with quality products and services. This Return and Refund Policy outlines the terms and conditions for returning and refunding products purchased through our website (“Website”). Please read this policy carefully before making a purchase.
- Returns and Exchanges
a. Eligibility: We accept returns and exchanges for eligible products within 30 days from the date of purchase. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when it was received.
b. Non-Returnable Items: The following items are not eligible for return or exchange, unless they are defective or damaged upon receipt:
- Custom or made-to-order products.
- Clearance or sale items (marked as final sale).
- Products that have been used or altered.
- Return Process
a. Initiating a Return: To initiate a return, please contact our customer support team within the eligible timeframe, providing your order details and the reason for the return. We may require additional information or evidence, such as photographs, to process your return request.
b. Return Authorization: We will review your return request and determine its eligibility based on the conditions outlined in this policy. If your return is approved, we will provide you with a return authorization number and instructions for returning the product.
c. Return Shipping: You are responsible for the cost of return shipping, unless the product is defective or damaged upon receipt. We recommend using a trackable shipping service and retaining proof of shipment.
d. Inspection and Processing: Once we receive the returned product, we will inspect it to ensure it meets the return eligibility criteria. If approved, we will process your return or exchange within a reasonable timeframe.
- Refunds
a. Eligibility: If your return is approved, we will issue a refund for the returned product’s purchase price, excluding any shipping or handling charges, to the original payment method used during the purchase.
b. Refund Timing: The timing of the refund may vary depending on your payment provider’s policies. Please allow sufficient time for the refund to be processed and reflected in your account.
- Damaged or Defective Products
a. Inspection upon Receipt: It is your responsibility to inspect the product promptly upon receipt. If you receive a damaged or defective product, please contact our customer support team immediately, providing detailed information and supporting evidence, such as photographs.
b. Resolution: We will assess the reported issue and, if verified, offer a replacement, repair, or refund, depending on the nature of the damage or defect. We may require the return of the damaged or defective product or request additional information for our assessment.
- Cancellation Policy
a. Order Cancellations: If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. If the order has not yet been processed, we will cancel it and issue a refund. However, if the order has already been shipped, you will need to initiate a return following the procedures outlined in this policy.
- Changes to the Policy
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our Website. We encourage you to review this policy periodically to stay informed about our return and refund practices.
- Contact Us
If you have any questions, concerns, or requests regarding this Return and Refund Policy, please contact our customer support team using the contact information provided on our Website.
By making a purchase through our Website, you acknowledge that you have read, understood, and agreed to the terms of this Return and Refund Policy.